The Best and Worst Customer Service I Received in 2018

Third year I’ve done these articles and I must confess that I’ve been really looking forward to writing it this year. I had all around pleasant experiences, if nothing particularly mind-blowing. Good customer service wound up being enjoyable, but it’s not until the bad customer service that things get really juicy. It’s s not objectively the worst customer … [Read more…]

Oh, Jack! Twitter’s CEO Makes Another Oops

Oh, Jack Dorsey, you silly scamp. You just don’t know when to stop pissing people off, do you? Jack Dorsey, for the uninitiated, is the CEO of social network Twitter and a very controversial figure of late in the tech industry. He oversees a platform that’s spent years being rife with harassment, death threats, organized … [Read more…]

Did Thrillist Really Kill A Local Burger Spot?

There’s a sombering article in Thrillist that’s making the rounds on social media this week about a second generation family-run burger restaurant, Stanich’s. Back in 2017 Stanich’s received the enviable title of Thrillist’s Best Burger in America, and owner Steve Stanich was happy to the point of tears. He talked about how proud he thought his … [Read more…]

The Telltale Sign of Healthcare Chilling Effects

Strap yourselves in, kids. This one gets political. Towards the tail end of September Telltale Games announced its intent to shut down. The game developer was catapulted into the stratosphere with the critically beloved and commercially successful Walking Dead adventure game back in 2012, and has had a string of successful and well received titles like … [Read more…]

The End of Facebook’s Growth Era

It’s amazing how Twitter sums up what I’m thinking sometimes. In light of Facebook’s cataclysmic stock plunge after a conga line of controversies I had been musing an article on how Facebook has essentially entered a new era, and likely not a positive one. As I was putting some notes together, I discovered a fantastic … [Read more…]

Yelp: Sympathy for the Devil’s Minions

There’s nothing quite like dealing with a “retention specialist” at a big company. If you’ve ever been on the phone with Comcast, or AT&T or any number of very large companies you’re probably already facepalming and groaning. I recently got to have my own verbal sparring courtesy of Yelp. Since launching my new hyperlocal merchant … [Read more…]

Musings on the Importance of Hustle (and How Lack of it Kills)

This blog post is not about Alexandria Ocasio-Cortez, but she does provide the perfect example of what I’ll be talking about. Alexandria Ocasio-Cortez recently pulled off a shocking political primary election win in a district that was believed to heavily favor her opponent, established and well-financed 10-term incumbent Rep. Joe Crowley. Just to provide some context … [Read more…]