The Unfalsifiable Social Media Strategy Fallacy

Way back in the Mesozoic Era that we often refer to as 2012, I read an article on HubSpot that significantly changed the way I think about marketing. The article, titled Why I Fired My Marketing Agency, is only available courtesy of the Wayback Machine but its message remains as relevant now as it was … [Read more…]

PSA: Don’t Assault Someone in Response to a Negative Review

If you read that title and immediately thought “Well, no duh. You don’t have to explain that to me,” then congratulations! You are officially smarter than the husband and wife team behind The Local Scoop, an ice cream shop in Bay Minette, Alabama, which has been making headlines for the wrong reasons. A man named … [Read more…]

WordPress in 2026: Alive, Thriving and Dominant

CloudFlare recently released their annual report for various different data points for Internet technologies, traffic and trends. The whole report is a fascinating read on the state of the Internet today, but one particular section that stood out to me – pointed out by WordPress creator Matt Mullenwag – is their website technologies section analyzing … [Read more…]

The “Phony Rapport” Sales Tactic

I’ve become something of a point person for a lot of my clients when they’re pitched by various software vendors, point-of-sale systems, customer relationship management companies, and various companies that primarily sell to small businesses. It’s something I’m happy to do, especially since a lot of my clients tend to be very busy and appreciate … [Read more…]