There’s nothing quite like dealing with a “retention specialist” at a big company. If you’ve ever been on the phone with Comcast, or AT&T or any number of very large companies you’re probably already facepalming and groaning. I recently got to have my own verbal sparring courtesy of Yelp. Since launching my new hyperlocal merchant … [Read more…]
This blog post is not about Alexandria Ocasio-Cortez, but she does provide the perfect example of what I’ll be talking about. Alexandria Ocasio-Cortez recently pulled off a shocking political primary election win in a district that was believed to heavily favor her opponent, established and well-financed 10-term incumbent Rep. Joe Crowley. Just to provide some context … [Read more…]
Hey, did you hear? LeBron James is transferring to the Lakers. Then again even if you don’t follow basketball like me nothing short of solitary confinement in Siberia would stop this news from reaching you. I’m not here to talk about that, though. I’m here to talk about the almost frighteningly visceral reaction from some … [Read more…]
On May 21st, 2013, there bewilderment in the air, which turned swiftly to criticism and backlash, as Microsoft grandly revealed its Xbox One in June of 2013. The Xbox One was designed to be Microsoft’s all-in-one entertainment solution. It was going to usher in a new era of video games and become Microsoft’s entertainment box … [Read more…]
I still remember the overall tenor of astonishment when Facebook announced in 2014 that it was acquiring messenger app WhatsApp for a staggering $19 billion, blowing away other notable acquisitions such as Apple’s $3 billion purchase of Beats. This was generally viewed as a coup for Facebook, with some going as far as to call … [Read more…]
It’s time for one of my patented “Pat myself on the back for calling it” posts! Last time we were here I correctly predicted that Pokemon Go wasn’t going to revolutionize small business marketing. This time I’ve got some hard data refuting the claim that websites are somehow dead, obsolete, or not a central part of … [Read more…]
What do you get when you take a dash of the empty “disruption” philosophy that permeates Silicon Valley, add in the trend that absolutely everything that needs to be a “smart” device and mix in just a hint of racial insensitivity? You get Bodega, a startup that had a disastrous rollout late last year as … [Read more…]