If you’ve been hanging around the Internet for a while you’ve likely noticed that a lot of companies – and I mean a lot – really want your E-mail address lately. E-mail marketing is, of course, nothing new. The first known mass E-mail was generally agreed to have been sent by Gary Thurek in 1978 of … [Read more…]
Third year I’ve done these articles and I must confess that I’ve been really looking forward to writing it this year. I had all around pleasant experiences, if nothing particularly mind-blowing. Good customer service wound up being enjoyable, but it’s not until the bad customer service that things get really juicy. It’s s not objectively the worst customer … [Read more…]
Oh, Jack Dorsey, you silly scamp. You just don’t know when to stop pissing people off, do you? Jack Dorsey, for the uninitiated, is the CEO of social network Twitter and a very controversial figure of late in the tech industry. He oversees a platform that’s spent years being rife with harassment, death threats, organized … [Read more…]
There’s a sombering article in Thrillist that’s making the rounds on social media this week about a second generation family-run burger restaurant, Stanich’s. Back in 2017 Stanich’s received the enviable title of Thrillist’s Best Burger in America, and owner Steve Stanich was happy to the point of tears. He talked about how proud he thought his … [Read more…]
Strap yourselves in, kids. This one gets political. Towards the tail end of September Telltale Games announced its intent to shut down. The game developer was catapulted into the stratosphere with the critically beloved and commercially successful Walking Dead adventure game back in 2012, and has had a string of successful and well received titles like … [Read more…]
It’s amazing how Twitter sums up what I’m thinking sometimes. In light of Facebook’s cataclysmic stock plunge after a conga line of controversies I had been musing an article on how Facebook has essentially entered a new era, and likely not a positive one. As I was putting some notes together, I discovered a fantastic … [Read more…]
There’s nothing quite like dealing with a “retention specialist” at a big company. If you’ve ever been on the phone with Comcast, or AT&T or any number of very large companies you’re probably already facepalming and groaning. I recently got to have my own verbal sparring courtesy of Yelp. Since launching my new hyperlocal merchant … [Read more…]